Contact &
FAQs.
Clear answers. A familiar point of contact. Send the committee a general enquiry through the protected website form or browse the membership guidance below.
Send a message.
The committee will receive this enquiry by email and can reply directly to you. Use the signed-in portal—not this form—for documents and private membership records.
Know where you stand.
A quick guide to the published membership terms. The signed membership pack and recorded committee decisions remain the formal record.
Membership & the portal
Can I register online now?
Yes. Start on the verified registration page. The website emails a private six-digit code that expires after 30 minutes; the email owner enters the code, reviews the details and chooses a password before the profile is created.
Verified registration issues a permanent number, but does not approve membership. The committee must still approve the application before membership becomes Active.
How will I become an approved member?
Finishing verified registration assigns a permanent number. Sign in, submit the main-member application and required documents, then wait for the recorded committee decision. Membership stays Pending Verification until approval, when it becomes Active. Your number stays unchanged and is not reused.
Approved members must use their issued member number as the payment reference.
Monthly contributions
What does the monthly contribution include?
Standard Benefit · R75.00 monthly: R50.00 for the stokvel and R25.00 for the funeral-cover allocation.
Enhanced Benefit · R150.00 monthly: R125.00 for the stokvel and R25.00 for the funeral-cover allocation.
The funeral-cover allocation applies to the main member only. Payment does not itself prove insurance cover. Provider acceptance and the issued policy terms control any separate cover.
When is payment due, and what reference should I use?
The monthly payment is due on or before day 10 of each month. A payment date after the deadline includes an additional R25.00 arrears charge. Once approved, use your issued member number as the payment reference.
Confirm official payment instructions directly with the committee. This public page does not publish an approved bank account or payment destination.
Can I pay or submit a payment proof on this page?
No. This public page does not accept payments, documents or payment proofs. Approved members sign in and use Submit proof from their dashboard after paying through the committee's authorised channel.
The committee records Verify or Reject after checking the proof. The detailed outcome remains in the member dashboard and the website attempts the matching email. Sending an enquiry does not confirm a payment.
Member dependants & cover
Who is the funeral-cover allocation intended for?
The intended Nedbank funeral-cover component applies to the registered main member only. A spouse, partner, dependant or beneficiary is not included unless the provider separately confirms inclusion in writing.
Provider acceptance, waiting periods, exclusions and the issued policy remain decisive. A contribution record is not proof of insurance.
How many dependants may a member record?
An approved member may record a spouse or partner, a nominated beneficiary and up to 9 dependants.
Recording a person in the Hashtag Family system does not, by itself, add that person to an insurance policy.
What happens if the same dependant is already recorded?
The portal shows the signed-in member the name they entered and a privacy-masked ID, then asks them to confirm before saving. It does not disclose the other member's name or number.
The shared identity is flagged for authorised committee review because relatives may legitimately record the same person. The flag does not itself establish an error, fraud, eligibility or funeral cover.
Assistance & supporting documents
Is internal assistance guaranteed?
No. Internal assistance is subject to the approved rules, eligibility, available funds, any applicable deductions and a recorded committee decision. It is separate from a provider claim and is not presented as guaranteed insurance.
Read the published membership terms for the assistance summary.
Where should I send identity, claim or payment documents?
Do not send sensitive documents through a general enquiry. Sign in and use the protected membership application, payment-proof or assistance-request upload that matches the document.
Confirm the committee's authorised process before supplying banking information. Never send your website password, email verification code or private setup key.
Still have a general question?
Send it to the committee